www.dunhill.com

6. DELIVERIES AND INSURANCE

6.1

At the present time, We only dispatch and deliver orders from the dunhill On-Line Taiwan Store to Taiwan. If You wish to order products to be sent to Hong Kong, Japan, Malaysia, Singapore, Europe or the USA, please refer to Our main e-commerce Web Site at www.dunhill.com.

6.2

Delivery costs are charged by Us to You in addition to the cost of the products themselves. The cost of delivery is calculated based on the content of Your shopping basket. The delivery charges are fixed per order and do not increase if You add more products to Your basket:

Country of delivery	Pens and lighters refills only	Any other product	FREE delivery if the order value is in excess of
Taiwan	US$8.00	US$20.00 - US$33.00	*US$1,300.00

*Alfred Dunhill reserves the right to alter the above charges at any time without prior notice.

6.3

Alfred Dunhill uses DHL Express Service to deliver products to You.

6.4

Your order will be shipped once the payment has been approved and the address has been verified.

6.5

Taiwan. If Your order is received before 12 noon (Hong Kong time) We will use Our reasonable efforts to ensure delivery within two (2) working days from payment having been approved.

6.6

For orders received after 12 noon (Hong Kong time) We will use Our reasonable efforts to ensure delivery within the next three (3) working days from payment having been approved.

6.7

However, if You live in a more remote area of Taiwan, deliveries may take an additional one or two days.

6.8

At the present time, Alfred Dunhill does not deliver to ‘Non-Service Areas’ as defined by DHL.  Non-Service Areas include restricted areas, lot no. areas (as defined by DHL) and PO Boxes.

6.9

The delivery times shown above are based on DHL expected transit times but cannot be guaranteed. Furthermore, We cannot be held accountable for delays in Customs clearance. There is no internet tracking available for products sent via registered post.

6.10

Item(s) will be delivered to the delivery address as shown in Your order Confirmation e-mail.

6.11

You will receive an e-mail notifying You of the date of dispatch of Your order and once dispatched You will be able to track it On-Line through the DHL website available at www.dhl.com or by calling Alfred Dunhill Customer Services on + 800 3516 8311 (toll free) using Your unique DHL delivery reference number.

6.12

You will need to ensure that someone is present at the given delivery address to sign for and take delivery of the order when it is delivered.

6.13

In the event that DHL is unable to deliver the order due to the fact that no one is present at the place of delivery, DHL will attempt delivery one further time.

6.14

If on this second attempt DHL has still not been able to deliver the order, it will be returned to Our Customer Services team and You will be required to pay additional delivery charges in relation to the re-expedition of the order.

6.15

Alfred Dunhill insures each purchase during the time it is in transit until it is delivered to You. You will be asked to sign for any item(s) delivered, at which point all responsibility and risks for Your purchased item(s) pass to You.

6.16

Alfred Dunhill will store a record of Your transactions for a minimum period of one year. Please note that for Your security We only retain records of Your transactions on the Alfred Dunhill Web Site; Your payment card details are neither held on the Alfred Dunhill Web Site nor on the dunhill On-Line Taiwan Store.